Q&A

SHIPPING & DELIVERY 

ORDER
  • ARE ALL SOCKS PRODUCTS ON THE WEBSITE IN STOCK?
    All socks products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page.
  • CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?
    Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 30 minutes of receiving them.
    If a change is necessary please contact us and we will do our best to help you.
  • I HAVE RECEIVED THE WRONG SOCKS PRODUCT / SIZE - WHAT SHALL I DO?
    Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new socks products or a refund, depending on your preference. Important: Please state your order ID.
  • MY ORDER IS MISSING A SOCKS PRODUCT - WHAT SHALL I DO?
    Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new socks products or a refund, depending on your preference. Important: Please state your order ID.
DELIVERY
  • HOW LONG DOES THE DELIVERY TAKE?
    We do our best to ensure that you receive your order as fast as possible.
    All orders are shipped with POST OFFICE / EXPRESS COMPANY from our warehouse. The delivery to Hong Kong generally takes 3 - 5 business days. Please keep in mind that all times are estimates and depend on the local postal service in your country.
    Please note that during final sales and the holiday season delivery times can be longer than usual.
  • WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?
    Should you be unable to locate your package, please get in touch with our support team so we can look into it. 
    If your order can not be delivered because of an incorrect address, please get in touch with our support team as well and we will help you.
    Please note that during final sales and the holiday season delivery times can be longer than usual.

RETURNS & EXCHANGES 

RETURNS POLICY
  • WHAT IS YOUR RETURN POLICY?
    You have the right to return all socks products you have bought from www.beesockz.com for a full refund or exchange within 30 days of receiving them. Items bought from our online store can not be returned or exchanged in a retail or concept store.
    All items of socks have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.
    When returning socks products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.
    We do not take responsibility for any items lost during the return shipping.
RETURNS & EXCHANGE PROCESS
  • HOW DO I RETURN OR EXCHANGE MY BEESOCKZ PRODUCTS?
    Contact us and state your order number, which products you wish to return and the reason for the return (it helps us to make our products better). Then we will contact you with the proper instructions.
    If you do not contact us before returning the products, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.

PAYMENT & SECURITY 

PAYMENT METHODS
  • HOW CAN I PAY FOR MY ORDER?
    We accept Visa, MasterCard, American Express and PayPal. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.
SECURITY
  • IS MY PAYMENT INFORMATION SAFE?
    All transactions are handled by PAYPAL international payment services. Your credit card number is sent to your bank via an encrypted connection.
CURRENCY
  • WHICH CURRENCY IS USED ON THE WEBSITE?
    The prices you see specified next to our BEESOCKZ products are stated in Hong Kong dollar. They exclude eventual shipping charges, which are calculated and added at checkout.
    BEESOCKZ is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
FEES
  • WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?
    Orders to countries outside of Japan may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We cannot predict what your particular charges may be, you have to contact your local customs office for more information.

QUALITY & WARRANTY  

QUALITY
  • HOW DO YOU ENSURE THE QUALITY OF YOUR SOCKS PRODUCTS?
    BEESOCKZ pays close attention to the production of its collections and only uses the best materials and the sharpest designs. A meticulous care for detail allows Happy Socks to maintain and constantly develop the product quality. The life span of the products varies depending on the care and handling.
WARRANTY
  • WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?
    If you have bought your BEESOCKZ product in our online shop at www.beesockz.com, please take a photo of the faulty socks, attach it to an email in which you describe the issue, and contact our customer service. We will then review your claim with our production team and decide how to go forward.